We began working with Leeds Trinity University in late 2023 to transform its international student enquiry management service and increase offer holder conversion. To date, we’ve delivered a strategic mix of outbound and inbound activity, including call handling, 1-2-1 emails, mass email marketing campaigns, WhatsApp and live chat management, and bespoke enquiry forms.
6 months in, we received this wonderful testimonial from Russell Wordley, IT Project Manager at Leeds Trinity University. Russell worked closely with us to onboard our services in the early stages of the partnership. Here’s what he had to say:
“As an institution, we have ambitions to grow our international student numbers significantly, but we were starting from a relatively small base when we embarked on the partnership with UniQuest. We were therefore heavily reliant on the knowledge and expertise of UniQuest to ensure that we designed and developed a service that aligned with our brand, and effectively promoted Leeds Trinity University as a destination for international students. I have been responsible for overseeing the effective onboarding of these services and I can honestly say that the UniQuest team has been a pleasure to work with – understanding the student journey, understanding our brand, and supporting our ambitions. Any queries from our teams have been addressed promptly and efficiently since day one. I look forward to seeing how this partnership flourishes, confident that it is in safe hands.”
